Most of our orders are shipped between 3-4 weeks from the date of payment. Orders which are to be shipped together, group or institutional orders may take longer.
Orders are shipped thru courier service or postal service. It may take upto 3-9 working days depending on the mode of its courier.
Shipping is FREE worldwide*. However, local import taxes, custom duty if applicable is to be paid by you.
Please note during busy periods such as seasonal sale and Christmas, shipping may take longer. If you have still not received your order or if it’s taking longer than the specified delivery time, please e-mail us at sales@johnclothier.com.
Return policy details
Made on order products do not qualify for refund or exchange unless there is a major measurement mistake or error from our end.
We are happy to exchange the items for you. Return the products to us within 3 days upon receiving in perfect condition of the original packaging with the labels & tags intact, and the proof of purchase for exchange.
Do not return products in soft packaging as it might damage the original packaging in transit.
Please note that return postage is to be paid by the customer.Please note that we are unable to refund any duty paid on the items returned to us either faulty or unsuitable.
Please return the items to the below address. We advice all customers to return any items to us obtaining proof of postage or by “signing for” delivery as we cannot accept responsibility for goods not arriving with us. Please ensure you include your contact details.
Cancellations and Refunds
You can cancel your order within 48 hours of payment for which we will refund the amount. Please be aware that we do not refund the bank or paypal charges incurred to us.
However, once the timeline of cancellation is passed, we do not provide the refunds.
